Privacy Policy
SilverStar Lights ("SilverStar," "we," "us," or "our") supplies permanent soffit and landscape lighting systems on a wholesale, manufacturer-direct basis to licensed contractors, builders, electricians, and authorized trade partners. This policy explains what information we collect through silverstarlights.ca (the "Site"), how we use it, and the choices available to you.
1. Information We Collect
We collect information you provide directly, such as when you submit a Partner Inquiry, Support Request, or Homeowner Support Request form. This may include your name, company name, phone number, email address, city or location, and details about your inquiry or service issue.
Our forms are processed through Jobber, a third-party client management platform. When you submit a form, your information is sent to and stored by Jobber on our behalf. We do not knowingly collect payment card or government identification information through this Site.
2. How We Use Your Information
- To respond to partner inquiries, support requests, and general questions
- To evaluate and onboard new dealer or contractor partners
- To provide warranty, troubleshooting, and technical support
- To maintain records of our business relationships with partners and their customers
We do not sell your personal information to third parties.
3. Third-Party Services
This Site uses Jobber to process contact and support form submissions. Jobber's own privacy practices govern how it handles the data you submit; we encourage you to review Jobber's privacy policy for details. We are not responsible for the practices of third-party sites linked from this Site.
4. Cookies and Analytics
This Site may use basic website analytics to understand traffic and improve content. If analytics or advertising tools are added in the future, this policy will be updated to describe them and any related choices available to you.
5. Data Retention
We retain information submitted through our forms for as long as reasonably necessary to fulfil the purposes described above, including maintaining ongoing partner and warranty records, unless a longer retention period is required by law.
6. Your Rights
Depending on your province, you may have rights to access, correct, or request deletion of personal information we hold about you. To make a request, contact us using the details below.
7. Contact Us
Questions about this Privacy Policy or how your information is handled can be sent to info@silverstarlights.ca or by calling 778 489 8124.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.